Last updated: May 2026
1. Introduction
These Terms and Conditions ("Terms") govern your use of the Flag Eagle website and services. Flag Eagle is operated by Flag Eagle LLC, a company registered in the State of Nevada, United States.
Company Details:
- Trading Name: Flag Eagle
- Company: Flag Eagle LLC
- Address: Reno, Nevada 89502, USA
- Contact: info@flageagle.com
2. About Our Services
Flag Eagle specializes in the supply of genuine Rolex bracelet links and related components, including:
- Genuine Rolex bracelet links sourced from the secondary market
- Genuine Rolex bezels and related components
- Parts authentication and verification services
3. Product Authenticity
Our authenticity standards:
- Genuine Parts: Sourced from the secondary market and clearly described as authentic Rolex components
- Used Parts: Previously used genuine components with condition clearly described
4. Ordering and Payment
- All orders are subject to acceptance by Flag Eagle
- Prices are quoted in USD and subject to change without notice
- Payment is required in full before dispatch
- We reserve the right to cancel orders if payment cannot be processed
5. Shipping and Delivery
- We ship from Reno, Nevada to US, Canada, and Mexico
- Shipping costs are calculated at checkout
- Delivery times vary by destination and shipping method
- Risk of loss passes to the buyer upon dispatch
- International buyers (Canada / Mexico) are responsible for customs duties and taxes
6. Returns and Refunds {#returns}
Genuine Parts (30-Day Returns)
- Return Period: Genuine Rolex parts may be returned within 30 days of receipt
- Condition Requirements: Items must be unopened, unused, and in original packaging
- Refund Processing: Full refund will be processed within 14 days of receiving returned items
General Return Conditions
- Return Shipping: Buyer is responsible for all return shipping costs
- Inspection: All returned items are subject to inspection before refund approval
- Non-Returnable Items: Custom-modified items or items installed/fitted are not eligible for return
- Restocking Fee: No restocking fee applies to returns meeting the above conditions
- Damaged Items: Items damaged in transit must be reported within 48 hours of delivery
To initiate a return, please contact us at info@flageagle.com with your order number and reason for return.
7. Warranties and Disclaimers
- Secondary-market parts are sold without manufacturer warranty. Flag Eagle's 30-day return policy is the sole warranty offered. We do not represent that any Rolex SA warranty applies to parts purchased here.
- We do not warrant compatibility with specific watch models
- Installation is at buyer's own risk
8. Limitation of Liability
Flag Eagle's liability is limited to the purchase price of the item. We are not liable for:
- Consequential or indirect damages
- Loss of use or enjoyment
- Damage caused by improper installation
- Damage to timepieces during service
9. Intellectual Property
All content on this website is protected by copyright and trademark laws. Rolex is a registered trademark of Rolex SA.
10. Governing Law
These Terms are governed by the laws of the State of Nevada and applicable US federal law.
11. Contact Information
For questions about these Terms, please contact us at info@flageagle.com.